Customer Care

Returns & Refunds

CANCELLATIONS/MODIFICATIONS

We process our orders very quickly and unfortunately cannot typically make changes after an order has been placed. If you want to cancel or make any updates regarding your order please contact us at sweethaven57@gmail.com to see if a modification can be made.

DAMAGED ITEM

During transportation, accidents can happen. You can rest assured that we are here for you. If you received a damaged item, please report to
sweethaven57@gmail.com within 48 hours of receipt with a photo that shows the damage of your product(s). Please include your order number in the email. 

Returning the damaged product is not required. Our customer support team will be more than happy to offer you a full, free replacement of the damaged product(s) or a full refund through your original payment method.



  • RETURN SHIPPING COSTS

    You will be responsible for paying for the shipping costs when returning your item. Shipping costs are non-refundable. Using a trackable shipping service is mandatory - if you do not use a trackable shipping service, we will not be able to proceed with the refund.

  • WRONG ADDRESS

    Please note that if the package doesn’t reach you after providing a wrong or incomplete address, we will not be held accountable and will not be able to offer a full refund of your order amount – you are responsible for providing clear and correct shipping & billing information upon placing an order.

  • REFUNDS

    To be eligible for a refund of an undamaged product, you must return your order. Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.